Customer Support Specialist

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.

• Provide accurate information about products, services, and policies to address customer needs effectively.

• Troubleshoot and resolve customer issues, ensuring a seamless and satisfactory resolution.

• Escalate complex issues to appropriate teams while maintaining ownership and following up to ensure resolution.

• Document customer interactions and maintain detailed, accurate records in our CRM system.

• Identify recurring issues and share insights with the team to improve processes and customer satisfaction.

• Assist in onboarding new customers and provide guidance on using our products or services.

• Stay updated on company offerings, policies, and industry trends to provide informed support.

  
  

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree preferred.

• Proven experience in customer service, support, or a related field.

• Fluent in English and Spanish (written and spoken); proficiency in Portuguese is a strong plus.

• Excellent verbal and written communication skills.

• Strong problem solving skills and the ability to remain calm under pressure.

• Empathy and a customer-first attitude.

• Proficiency in CRM software and basic computer skills.

• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package base on residency.

• Opportunities for professional development and career growth.

• A supportive and collaborative team culture.